Local Reviews
Highly Superior Service In All Customer Service Areas-Sonny Salazar Is Very Spectacular with 18-years Experience
Glenn Henry - Montgomery, AL 36117
Chad's was the only highly outstanding company that returned our phone call on Sunday being just yesterday. The very professional Sonny Salazar called me minutes later. The call service lady who first took my call promised me a technician will quickly respond to the call. She delivered! Sonny arranged the earliest appointment for this morning Monday at 8 AM. He courteously asked if he could arrive early to beat the rain. We advised him we are waiting for him. Sonny professionally diagnosed the situation. Properly replaced the blower motor. Sonny had all tasks completed before other HVAC companies had open their doors this morning. Due to Sonny's highly outstanding customer service, great mannerisms, professionalism, high work ethic and core values. I personally requested to speak to Chad the owner. This spectacular company has the greatest business model. By realizing the front facing call service representatives. Really determines the amount of business gained and business lost. Through their positivity and proactivities. The lady who answered our call yesterday and Sonny should be given a big hug for us. They were the only ones who demonstrated they really have a 24/7 enterprise. Therefore, your Chad's enterprise rapidly responded and received our business through your highly outstanding customer service initial positive and very proactive responses. Paradoxically, the other firms who are advertising 24/7 are not really providing those services. Their false advertising and poor call center services persons answering weekend calls are actually causing those firms to lose customers, clients and revenue. Being nonresponsive. Those other firms are using poor and ineffective customer service business models. By serving themselves and their own convenience; vice the customers who are paying, with their pocket books and wallets. Others have their priorities reversed. Those whom place their own conveniences first. Are not the ones personally paying themselves for the work they are performing from their own wallets Therefore, the customers and clients must always be placed first. Because the highest priorities are always the customers and clients Standing in front of you. Not ourselves! Thanks so very much to Chad's, the lady who answered our original call and especially to the brilliant Sonny Salazar. You all have earned our business as customers for a lifetime. Primarily, because of your front facing professionals like the call center lady and the magnificent Sonny Salazar. Within which, these are always the ultimate goals. Vice, seeking only one-time customers and clients. Thank You So Very Much. Keep up the Great Work! Until next time. Warmly, Glenn Henry
Professional
Kimberly - Wetumpka, AL 36092
On time before time of the arrival, answered all question n explained very clear, very hard working men’s thanks for u guys service… A Very Satisfied Customer
Excellent Service
Lataunya - Millbrook, AL 36054
Giovan and coworker did an excellent job servicing my a/c and cleaning the dryer vent.
Excellent Service !
McGinnis - Pike Road, AL 36064
On time, reasonable price, honest service What more can you ask for?
Excellent Job
Ted - Wetumpka, AL 36092
Excellent team, Very Quick Install
